Penta Printing & Graphics Website Terms and Conditions of Use
Agreement between Penta Marketing Group Inc, dba Penta Printing & Graphics and you covering the use of pentaprinting.com: Welcome to pentaprinting.com. The pentaprinting.com website ("Site") is comprised of various web pages operated by Penta Marketing Group Inc, dba Penta Printing & Graphics ("Printer"). “pentaprinting.com” is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein ("Terms"). Your use of pentaprinting.com constitutes your agreement to comply with all such Terms. Please read the Terms carefully and keep a copy of them for your reference. The Site conveys information about Printer’s products, services, and markets. This Site also conveys industry-specific information and educational materials pertaining to the markets Printer serves.
Privacy
Your use of pentaprinting.com is subject to Printer's Privacy Policy. Please review this Policy, which also governs this Site and informs users of our data collection practices.
Electronic Communications
Visiting pentaprinting.com or sending emails to Printer constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Your Account
Certain services made available via pentaprinting.com are delivered by third-party sites and organizations. By using any product, service or functionality originating from the pentaprinting.com domain, you hereby acknowledge and consent that Printer may share such information and data with any third-party with whom Printer has a contractual relationship to provide the requested product, service or functionality on behalf of pentaprinting.com users and customers.
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD) unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start working on an order until we receive the full payment.
Once an order has been approved by the customer and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Printer’s prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted.
Refund Policy
All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given 15 minutes after Printer receives your order, which means Printer has received your necessary materials (i.e., digital files and payment) and has begun work on your job (i.e., your job is in production).
If we verify that we have made an error, we will re-run the order. We must be notified within 48 hours of the delivery of any defects. To receive the replacement, the customer must send multiple pictures of the damage product and box, show the extent of the damage to more than 10% of the piece or the whole order, and if requested by the customer representative, then return of the defective order at their expense within 7 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.
In some cases, a partial or full refund may be extended to the customer if no work has been completed by Printer for a specific order. Such a refund would be adjusted to cover any fees charged for proofs or other services associated with that order and any merchant bank fees on credit card transactions.
Refunds resulting from but not limited to, quantity, fabric, paper stock, and shipping downgrades or cancellations prior to being in production shall be subject to a minimum fee of $15.00, up to 3.5% of the total amount.
Printer constantly maintains materials inventory and staff and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labor, and inventory costs for Printer. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.
Each order made from pentaprinting.com is a contract between you, as the customer making the order, and Printer. The fact that you have made an order on behalf of a third party does not absolve you of liability to Printer. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Printer.
Our Sales Tax Policy
Printer charges sales tax to orders received from within the state of Florida unless you are tax exempt. If you are tax-exempt, you must submit your reseller’s certificate prior to placing an order.
Proofs
An online proof will be generated upon request after you upload your files or customize one of our templates. It is the customer’s responsibility to proof the file and check for any discrepancies or errors. All job orders sent in and paid for will be considered approved for production. In the event that a proof is requested, job orders will be considered approved for production with or without approval within 24 hours of Printer sending the proof. Once you have approved the proof and submitted your print job, you will be unable to make any further changes. We are not liable for delays in the order caused by the customer's non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. Neither do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. The customer is fully responsible for all that is contained in the final approved proof.
Printer offers hard copy proofs that show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by Printer on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the customer’s responsibility to determine if they need a hard copy proof with their print order.
Color Accuracy
Printer will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density. Because of inherent limitations with the printing process, the accuracy of color reproduction is not guaranteed. By placing an order with Printer, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density. The application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.
No Liability for Errors
Printer is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size. Printer does not make any changes to customer files.
Overprint and Underprint Policy
For offset press orders, due to the Gang run method that Printer uses on some products, we cannot guarantee that every order will be the exact number of items that are ordered. Printer can only guarantee that it will come within plus or minus 10% of the number of items ordered.
Artwork Files
Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Printer. Printer is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Printer, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Printing turnaround time begins when we receive approval for your proof and full payment has been made. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready, printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
For our Next Day Turnaround option, orders and files must be submitted by 10:00 PM EST and proofs must be approved by 11:00 PM EST, to have the carousel-item shipped out of our facility on the next business day. In other words, if you approve a proof on your Next Day Turnaround order by 12:00 noon CST on Tuesday, it will be sent out of our facility for shipping by end of business Wednesday. Otherwise, your Next Day Turnaround order placed on Tuesday would ship on Thursday. This applies to Next Day Turnaround orders only.
For all other turnaround options, orders and files must be submitted by 10:00 PM EST.
Please note that Printer is closed Sundays and Holidays. As a result, these days are not considered when calculating the printing turnaround time. In addition, while Production Turnaround includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays, and holidays.
Printing turnaround time for jobs with approved proofs and payment is guaranteed. The remedy for failing to meet a deadline is limited to a pro-rated refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time-sensitive and must be shipped by target date based on printing turnaround option selected. Printer will not be responsible for shipping-related costs on orders that do not go out by the due date.
Shipping
Unless you choose Local Pickup for digital orders, you need to select one of the shipping options presented to you on the Site. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary, and Printer assumes no responsibility for delays caused by shipping carriers, weather, or any damage resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Printer ’s responsibility is limited to preparing your printing order and delivering it to the shipper. Printer is not liable for damages that occur in shipping.
Pick up orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been picked up from Printer's facility within 30 days, it will be shipped directly to the customer and the customer will be billed for the applicable ground shipping rates. We cannot ship to P.O. Boxes or APO/FPO.
Miscellaneous
All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by Printer), Printer would rerun your job at no charge.
All materials we create in producing your printed product are the property of Printer. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.
Copyright Notice
You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Printer and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media, and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
Corporate Identification and Trademarks
"Printer", and any and all other marks appearing on this Site are trademarks of Printer in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Printer's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. Printer prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless the establishment of such a link is pre-approved by Printer in writing.
Use Restriction
You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site unless specifically permitted by Printer. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete, and accurate.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Printer 's prior written consent, is prohibited.
No Unlawful or Prohibited Use / Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use pentaprinting.com strictly in accordance with the Terms described herein. As a condition of your use of the Site, you warrant to Printer that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as card card-body as the compilation thereof, and any software used on the Site is the property of Printer or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Printer content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Printer and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Printer or our licensors except as expressly authorized by these Terms.
International Users
This Site is controlled, operated, and administered by Printer from our offices within the USA. If you access the Site from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use any Site content accessed through pentaprinting.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Printer, its officers, directors, employees, agents and third parties, from any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or any services offered on the Site, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third-party, or your violation of any applicable laws, rules or regulations. Printer reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Printer in asserting any available defenses.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE CONTENT AND INFORMATION CONTAINED ON THE SITE. Printer AND / OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
Printer AND / OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Printer AND / OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Printer AND / OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Printer OR ANY OF ITS SUPPLIERS have BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
BECAUSE SOME STATES / JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, Printer'S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00.
Termination / Access Restriction
Printer reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Illinois and you hereby consent to the exclusive jurisdiction and venue of courts in Illinois in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Printer as a result of this agreement or use of the Site. Printer's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Printer's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Printer with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Printer with respect to the use of the Site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Printer with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.
Our Sales Policy
In an attempt to better serve our clients; you the client MUST follow our policy in order for us to complete your job in a timely fashion. Your collaboration in submitting ALL information regarding your job order (size, colors, copy, & design specifications) to Printers as soon and thoroughly as possible, will aide us in processing your order in a professional manner. Failure to do so may delay the completion of your job.
In order to handle the large volume of orders that Printers process on a daily basis, Printers uses an automated web to print system. Customers will receive automated email updates with the status of their jobs. Customers will not receive phone calls. Please add a-plusprinting.com to your spam filter so that you take advantage of these updates. If you are not able to receive your emails you can also check your job status online under "view open orders".
This letter serves as a company disclaimer in case the client fails to complete the job order properly.
Once a job has been plated and or sent to print the order cannot be canceled.
Customers must proof work designed by Printers. Jobs will NOT go to print until Printers receives a signed “Design Approval” form or some other form of written approval. We cannot assume responsibility for spelling errors, missing or incorrect information that you fail to submit or correct. Design Fees are non-refundable regardless if the design is used or not. Payment in full needs to be received prior to beginning work. There will be no cash refunds except for jobs that are not printed minus any design fees. All designs created by Printers are copyrighted and can only be reproduced with A-Plus Printing’s approval. Any reproduction without A-Plus Printing’s approval will be subject to fines per copyright law. Fees for the authorization of printing Printers artwork elsewhere will be at A-Plus Printing’s discretion.
Please understand that the design/print production process is as much an art as it is a science. Occasionally there will be delays due to technical malfunctions, equipment failure, or file problems. We will make every effort to keep these events from affecting production and / or delivery of your order.
To provide you with the significant price discounts we offer, we produce our product in a “gang run” format. We will make every effort to produce a reasonable representation based on your supplied materials but you must be aware that we do not guarantee color matching or image quality. Due to the nature of gang-run printing, it is standard that the color and brightness of images may shift up to 15%. If you are a "Photographer" or other "Imaging Professional" looking for accurate reproductions or representations of your work, our gang-run printed products may not be for you. Please give us a call prior to placing your order so we may get you a custom quote or suggest a product that may fit your needs. In addition, files submitted digitally that do not explicitly follow our specifications are not eligible for reprinting or a refund.
We stand behind our work. If you are unhappy with the quality of the printing or cutting, Printers will be happy to discuss a possible reprinting of your job free of charge or a partial printing credit depending on the nature of the problem. Please understand, Printers may request a 5" stack of the printed piece in question for review. Printers will not pay for return shipping of these samples. Without samples of the printed piece in question Printers is unable to issue credits or refunds.
Production and delivery times are not contractual. If your carousel-item is a time-sensitive plan card card-body in advance. There will be no refunds for jobs that do not arrive by your “deadline”. Jobs will be shipped per your original invoice unless you choose to pay for a shipping upgrade due to time issues. All shipments require your adult signature upon arrival. If you are unavailable to receive the shipment at the shipping address you provided when placing your order it is your responsibility to call the shipping company and arrange for pickup at their location. Returned shipments to Printers will not be refunded and additional shipping cost will be required prior to re-shipping your package.
Printer WILL NOT BE RESPONSIBLE FOR ANY SHIPMENTS LOST OR DAMAGED DURING SHIPPING. ALL CLAIMS MUST BE MADE WITH THAT SHIPPING COMPANY.
Printers will not be responsible for designer errors, Including files sent without proper room left for cutting. The blade will take off exactly 1/8 inch – ¼ inch off each edge of the cards so anything that you do not want cut off needs to be at least 1/8 – ¼ inch from all edges of the card. We cannot guarantee precise cutting and do not recommend the use of borders. Printers will print your files AS SENT. We will not critique your artwork. POOR QUALITY FILES WILL RESULT IN POOR OUTPUT. Low-resolution files or images will cause your piece to print blurry and maybe unreadable. Files that due not meet our guidelines will be printed AS IS and are not eligible for reprint. PLEASE give us a call if you have any questions concerning our file guidelines so that we may help you prior to submitting your files for print. We would be happy to assist you.
If you plan on using your piece for mailing please allow room for overruns and underruns of up to 10% either way. WE DO NOT GUARANTEE EXACT COUNT. Please choose your desired quantity accordingly.
Flyers sent via Delta Cargo Services will be shipped to the airport indicated by the client on the Printer ORDER FORM provided Delta service is available at that airport or to the closest Delta Cargo facility to your SHIP TO zip code and must be picked up there. Due to FAA guidelines, DELTA REQUIRES YOU PRESENT PROPER ID and the AIRWAY BILL NUMBER. Not picking packages up from the airport, does not nullify the order placed with Printers, and you are still subject to being charged. Packages left at the airport for over 7 days are subject to storage fees and will not be paid by Printer. Printers is not responsible for lost or damaged packages via Delta Cargo.
All jobs shipped by Printers require a signature by the recipient. The signature cannot be waived by anyone at Printers. Please be sure that you are shipping your package to a location where someone will be available to sign for the package.
By signing this contract you agree that you understand the estimated in house TURNAROUND TIMES associated with your product as stated here: https://trade.a-plusprinting.com/page/shipping-options. You also understand that these are just estimates and turnaround time is based on business days, does not include holidays and is not contractual.
Once an order has been placed, a 15% administrative fee will be assessed on all jobs canceled with Printers. Customers also have an option of a full in house credit (not including any design fees) to be used toward future jobs. Refunds and credits back to cards are done in batches and could take up to 14 business days in house. Credits back to your credit card could take as long as 3 billing cycles to appear on your statement depending on the issuing bank.
By signing this contract you agree to all the terms listed above and understand that this contract will be in effect for all jobs from the date on this contract until such time as Printers may revise the contract.
Printers feels it is critical to respect the intellectual property of others. To that end, when you use our site, you acknowledge that you hold the full rights to use all copy and images for your printed piece without violating the intellectual property rights of another party. By using our site, you also recognize that subject matter does not need to include a copyright notice in order to be protected by copyright law. The absence of copyright notice does not give you the right to reproduce the material. By using our site, you are assuring us that copyright notice has not been removed from any of the materials supplied to us for printing.
You agree to protect and hold harmless pentaprinting.com (and our subsidiaries, affiliates, officers, agents, business partners or employees) from any claim or demand (including attorneys’ fees) made by any third party due to or arising out of a project produced for you through our site.
Changes to Terms
Printer reserves the right, in its sole discretion, to change the Terms under which pentaprinting.com is offered. The most current version of the Terms will supersede all previous versions. Printer encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
Printer welcomes your questions or comments regarding the Terms. Use the Contact Us link in the navigation menu at the top of this page to contact us.
Updated December 11, 2024